Bad day? We’re on it.
Emergency Restoration in Spokane, WA
If you need emergency restoration in Spokane right now, here’s what to do in the next ten minutes. Get everyone out of harm’s way. If water is still running, shut it off at the main valve. If water is near outlets or the electrical panel, stay away from it and leave the power to the utility or an electrician. If anything is burning, call 911 first. Then call us, and a real person will talk you through what comes next.
Here’s what happens next.
Less panic. More plan.
You call
Describe what you’re looking at. We’ll help with the water valve and give you an honest idea of when we’ll arrive.
We find where it started
When we get there, we check the house is sound to work in, then trace the damage back to its source.
We keep it from getting worse
We pull out standing water, cut away what can’t be saved and set up drying equipment. After a fire or storm, we protect the rooms that weren’t touched.
We write it all down
Everything gets photographed and measured before it’s moved, so your claim starts with a clear record.
We plan the rest with you
With the emergency over, we sit down with you and go through the repair plan, the timeline and what your insurer will want to see.
Because water always leaks at 2am.
Supply lines, water heaters and frozen pipes keep their own hours. We’re open 24 hours, 7 days a week, and the person who answers can help you find the shutoff, tell you what to move off the floor, and get a crew headed your way.
Disaster’s stressful. We’re not.
Once the crew arrives, the pace slows down. We’ll tell you what we see, what we’d do first and how the bill works before any work starts. If something needs a decision tonight, we’ll explain the choice. If it can wait until morning, we’ll say so, and you can get some sleep.
Is this an emergency?
Treat it as one if it gets worse by the hour: water coming through a ceiling, a basement taking on water, soot after a kitchen fire, or a tree through the roof with more rain on the way. If you’re not sure, call anyway. We’ll tell you honestly whether it can wait a day or two.
Start with the service that fits
If you already know what happened, these pages go into more detail.
How people felt we treated them
4.7 out of 5 from 56 Google reviews
“Pure Restore is a fantastic company. They came to my house the very next day and performed a very thorough job. I was impressed with their professionalism and attention to detail. I cannot recommend them enough! Kind people who do great work at a fair price — couldn’t ask for more!”
“I appreciate this team so much and the genuine care they had for our family and home! I'd recommend them to everyone. Also, their finish work is incredible. Our home was left looking better than it did before the flood!”
“I have used Pure Restore countless times in business to business transactions and they have always taken care of us, our clients and the homes we service together. They are such a great company and stand by being honest, straightforward and a resource for homeowners. We will continue to reach out to them for our clients, our personal homes and as friends!”
Before you call, or while you wait
Are you really open at 2am?
We’re open 24 hours, 7 days a week, and a real person picks up. Call 509-236-8461 and tell us what happened.
What should I do while I wait for you?
Move rugs, electronics and anything precious off wet floors if you can walk there without risk. Take photos of everything for your insurance. Keep kids and pets out of the affected rooms, and don’t use a household vacuum on standing water.
Can you start before my insurer calls back?
You don’t have to wait. Most policies ask you to keep the damage from getting worse, so starting right away is normal, and we photograph everything before we move it.
What does emergency service cost?
That depends on what happened and how much of the house it reached. We explain how the bill works before we start, and if you’re filing a claim, we’ll walk you through how billing works with your insurer.
We are here for you.
Whatever happened, call and talk to a real person. We'll tell you what we'd do next, whether we perform the work or not.