We fix “oh no.”
The restoration company that doesn’t take advantage of you when you’re vulnerable.
4.7 out of 5 from 56 Google reviews. Open 24 hours, 7 days a week.
Pick the one that sounds like your day.
People don’t call us on good days. They call when something’s leaking, broken, contaminated, damaged, or overwhelming. Our job is bigger than drying structures or rebuilding walls. Our job is helping people feel taken care of when life gets messy.
Many customers are overwhelmed, emotional, or unfamiliar with insurance and restoration. We believe vulnerable moments require more transparency — not less.
We’ll explain everything as we go.
A real person picks up, day or night. Tell us what happened and we’ll tell you what to do in the meantime.
We find where the damage started and how far it traveled, including behind walls and under floors.
You hear the plan, the timeline and how the bill works before work starts. If insurance is involved, we document everything for the claim.
We dry, clean and remove only what has to go, then rebuild what got wrecked.
Before we pack up, you see the finished work and ask anything you like.
Most people have never filed a property claim. We photograph and measure the damage, talk with your adjuster, and keep you posted, so you always know what’s happening and why.
Homeowner deductible, explained like a normal person
It’s the amount you pay before your policy pays the rest. Your policy sets it, not us, and we make sure you know the number before work starts.
Mitigation vs reconstruction
Mitigation stops the damage: water out, materials dried, spread stopped. Reconstruction puts the house back together. Insurers usually handle them as two parts of one claim. We do both.
Why drying takes so long
Wood, drywall and subfloor hold water long after the surface feels dry. The equipment stays until the wood underneath has dried too.
POV: you’ve officially entered the “maybe the leak will stop itself” phase.
We help when the DIY didn’t work.
We asked our crew what they tell people about this job. Here’s some of what they said.
“Our expectation isn’t that you are just willing to leave a 5-star review, but that you actually want to.”
“Our business is people, not necessarily water, repair or mold. That is just our means to serve people.”
“We try to take on as much of the weight as we can so the customer doesn’t have added stress.”
“We care more about quality than a quick buck.”
“I've worked with them multiple times, and there communication with us, and the customer is always great! We will definitely be working with them in the future”
“Our experience with Pure Restore was exceptional! They constantly communicated the status and time line. We are thrilled with the results. I would recommend them to all my friends!”
“Great experience with Pure Restore. They walked us through the insurance process and provided a thorough estimate of all damages. Work was completed quicker than expected and was very good quality, no complaints,”
We’ve worked all over Eastern Washington and North Idaho, and every corner of it breaks in its own way.
Ice storms and burst pipes. Water damage restoration
Tall pines and windstorms. Storm damage
New houses closed in around damp framing. Crawl space mold
Where the grass and pine meet town, fire is the bigger risk. Fire and smoke damage
Flash floods off the plains. Flood restoration
Heavy snow and ice at the eaves. Attic mold
Also serving Spokane Valley, Liberty Lake, Mead and the I-90 corridor.
We are here for you.
Whatever happened, call and talk to a real person. We'll tell you what we'd do next, whether we perform the work or not.
